KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users’ Mental Health Crises for “Content”
I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.
Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)
But I was getting a weird feeling, so I went to read the legalese.
I couldn’t even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I’m glad I stopped to read, because:
What you say on there won’t be confidential. (And for context, I tried it out and the things people were looking for help with? I didn’t even feel comfortable sharing here as examples, it was all so deeply personal and painful)
Also, what you say on there? Is now…
Koko’s intellectual property - giving them the right to use it in any way they see fit, including
Publicly performing or displaying your “content” (also known as your mental health crisis) in any media format and in any media channel without limitation
Do this indefinitely after you end your account with them
Sell / share this “content” with other businesses
Any harm you come to using Koko? That’s on you.
And Koko won’t take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)
They also use the data they gather from users to conduct research and publish papers. I didn’t find them too interesting - other than as a good case study of “People tend to find what they are financially incentivized to find”. Predictably, Koko found that Kokobot was beneficial to its users.
So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.
(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don’t read if you’re not in a good place to hear about negligence around pretty horrific topics.)
There are young people on tumblr that actively seek support from KokoBot right now, if you check the tag for recent posts. Those people did not get paid to promote it, so do not harrass them. If you can, direct them towards resources about Kokobot (like this post) that are more transparent about what this company is up to.
I sat with a crying second grader today. (The age range is outside my wheelhouse but I was the most convenient adult.) He was crying, the other adults said, because his brother took a phone he was playing on. “Phone addicted,” everybody said. “If he would get up and play games with the other kids he wouldn’t be crying.”
He told me everyone lets his brother take things from him because his brother is younger, and doesn’t know better. He told me he doesn’t want to play because he’s tired, he has too many extracurriculars this summer and can’t get good sleep because “everyone in my camper is so loud when I’m trying to sleep.” He’s exhausted and only eight. His mom’s an acquaintance and told me she and the kid’s father are going through a separation — mom and four kids left the house to stay in a camper.
But people will seriously not listen to kids crying over seemingly minor things because on the surface it looks like a tantrum. If kids are given the space to articulate themselves they often will.
I’ve found that if a child is capable of having a conversation (that is, old enough to speak and express themselves, not injured or upset so badly that they literally cannot stop crying, and not behaving violently), then 90% of the time their reason for being upset is legitimate, or at least understandable.
Please remember that this also applies to teenagers and preteens, they might be acting like a knowitall who doesn’t give a shit, or a first class jerk, but chances are fair they feel like shit for one reason or another and adults just chalk it up to teenage angst instead
“writers deserve attention more than actors” literally only 2% of actors can pay the bills with acting. For every megastar on screen there are a dozen other people in the shot who are SAG. Acting gets so glamorized but there are SO MANY people in SAG who NEED residuals to live on. Background Party Girl #4 needs her check too!!!! There are people who play recurring characters on syndicated shows who cant afford health insurance!!! Ke Huy Quan gave an oscar winning performance and LOST HIS HEALTH INSURANCE the next year.
If the background actors don’t come in for work because they exist virtually then the background costume and background hair and make up and their catering and transport and all the other departments that look after them get cut too. These things have knock on effects…
Because I know this website’s ability to read between the lines is ass, this is directed at people HIRED, PAID or SPONSORED (with money or other perks) to cosplay for promotion of struck properties and studios, whether that be at physical events or online (insta, tiktok etc). This isn’t about you and your buddies cosplaying for fun at the local convention, so don’t go attacking random cosplayers not actually involved in content creation or promotion for these cretins.
ALT
